Is Your Organisation Culturally Aware or Just Pretending to Be?

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Written By Kevin Scott

On January 28, 2025

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The Article

Let's be honest about what happens in most inclusion strategy meetings. Someone presents a slide about engagement scores. Someone else mentions that the values poster needs updating. A third person says, with commendable optimism, that they're 'making progress.' Then the CFO asks: 'What's this actually costing us, and what are we getting back?' Silence.

This is where Return on Inclusion® comes in. And it's why your finance director is going to love it almost as much as your Head of DEI.

So, What Is Return on Inclusion®?

Return on Inclusion® (RoI®) is the world's first methodology that measures the commercial and cultural impact of inclusion investment with genuine financial precision. It was created by Dawn Hurst, Co-Founder of EA Group, over 20 years of research and practice — and it won the PwC Innovation Award. It's not a survey. It's not a maturity framework. It's an audit that speaks the language of business.

The methodology assesses 150 data points across 20 organisational domains — covering everything from pay equity and leadership representation to staff retention, procurement diversity, and innovation metrics. The result is a monetised ROI figure: how much value your inclusion investment is generating, and how much it could generate if you got serious about it.

"The Global Mentoring Programme was by far one of the best growth journeys I've taken in my entire career."

— Gianfranco Bianco, Global Web Business Analyst, Sandvik Coromant

The Numbers That Make CFOs Pay Attention

Across clients including SSE, thyssenkrupp, Royal BAM Group, HSBC, and MUFG, the Return on Inclusion® methodology has delivered:

An average 19x return on every pound invested in inclusion
Current trajectory clients averaging £8-10 return per £1 spent
Clients on a focused strategy reaching £19+ per £1
Validated results across 35 countries and 4,000+ organisations

SSE discovered they had already returned £4.52 for every £1 invested — and that with a more strategic approach, they could reach £15 per £1. That's not sentiment. That's the language boards speak.

"The work points out explicitly that SSE has returned £4.52 for every £1 invested in inclusion initiatives. But we also learnt that by implementing a more strategic approach, we can aspire to returning £15 for every £1 invested. This is very compelling evidence for a value-focused organisation."

— John Stewart, Director of Human Resources, SSE plc

How Is Return on Inclusion® Different From Standard DEI Metrics?

Standard DEI metrics tell you what your workforce looks like. Return on Inclusion® tells you what it's worth. The difference matters because:

Headcount diversity metrics don't reveal whether your inclusion investment is generating commercial value
Engagement scores don't tell you whether inclusion is reducing attrition or increasing innovation
Maturity frameworks don't give you a monetised ROI to defend at board level

Return on Inclusion® does all three. It connects inclusion data to business performance, so you're not arguing from principle — you're arguing from evidence.

The Metimur Platform: Self-Service Return on Inclusion®

Historically, a Return on Inclusion® audit required EA Group's consultants and budgets starting at £50,000. Metimur changes that. The platform puts the same PwC award-winning methodology in your hands as a self-service audit tool. You run it yourself. You get the same rigorous 150-point assessment. You receive a board-ready report with your monetised ROI across three scenarios — starting from £5,000 per year.

"Return on Inclusion® gave us the clarity we needed to make meaningful change across all four of our divisional businesses and increase staff retention and colleague engagement."

— Shelley Caton, Director of Inclusion and Diversity, BAM UK & Ireland

Who Needs to Read This

CHROs and HR Directors who need board-level justification for inclusion spend
CFOs and Finance Directors being asked to sign off DEI budgets
Heads of DEI who are tired of being asked to prove their value in engagement score terms
CEOs navigating ESG reporting requirements that increasingly demand inclusion data

If any of those sound like you, you're in the right place. And if you want to see the numbers for your organisation specifically, the Metimur platform can produce them in days — not months.